Enterprise platform leader and technology strategist with over twenty years of experience in business transformation, cloud modernisation, and enterprise-scale automation across the public sector and global institutions.
Kunal Murarka is an enterprise platform leader and technology strategist with over twenty years of experience in business transformation, cloud modernisation, and enterprise-scale automation across the public sector and global institutions. Before moving into platform strategy and governance leadership, he led hands-on delivery across contact centre, Dynamics 365 Customer Service, and large-scale digital transformation programmes.
His recent work focuses on Power Platform strategy and AI-driven automation at the enterprise level, helping organisations adopt low-code and AI capabilities responsibly while meeting demanding security, compliance, and operational requirements. His experience spans Centre of Enablement design, environment strategy, and solution architecture across financial services, public sector, and professional services.
In 2019, he was recognised as a Microsoft Dynamics 365 FastTrack Recognized Solution Architect. He subsequently moved into enterprise client-side leadership, where his perspective on platform governance is shaped by accountability for outcomes, not just delivery.
Kunal is the author of Power Platform at Scale and has developed four frameworks — SCALE-OPS, BOLT, DIALOGUE, and SHIELD — each addressing a distinct dimension of enterprise platform governance. Both the book and the frameworks are drawn from years of direct engagement with governance programmes across industries and scales, and from questions that surfaced repeatedly without practical answers.
He is based in Northern Virginia, USA.